Shipping and Refund

Last Updated: August 3, 2026

At BIO LABS, we strive to provide fast, reliable, and compliant shipping for all laboratory research materials. Please review our Shipping and Refund Policy carefully before placing an order.

1. Shipping & Delivery Guidelines

Domestic Shipping (Within Australia)

  • Carriers: Orders within Australia are shipped via Australia Post Express or premier courier services with tracking.

  • Processing Time: Standard order handling takes 1–2 business days. Once dispatched, delivery typically takes 1–3 business days depending on your state/region.

  • Discreet Packaging: All orders are packaged securely and discreetly to maintain chemical stability and integrity during transit.

International Shipping & Customs Compliance

  • Import Responsibilities: For international shipments entering Australia, the buyer acts as the importer of record and must comply with all local regulations, including the Therapeutic Goods Administration (TGA) and Australian Border Force (ABF).

  • Customs Delays & Confiscations: BIO LABS is not responsible for delays, duties, taxes, or seizures carried out by customs authorities. If a package is confiscated or rejected due to local regulatory restrictions, no refunds or reshipments will be issued.

Address Accuracy & Tracking

  • Tracking: A tracking number will be provided via email once your order has been dispatched.

  • Delivery Issues: BIO LABS is not liable for orders delivered to incorrect addresses provided by the customer or packages marked as “Delivered” by the courier.

2. Refund & Return Policy

Due to the sensitive scientific nature and strict quality-control protocols required for research chemicals, we cannot accept returns or offer refunds once a product has left our facility.

Exceptions (Damaged or Incorrect Items)

In accordance with Australian Consumer Law (ACL), we provide replacements or store credit under the following specific conditions:

  • Damaged in Transit: If your order arrives damaged or compromised, you must notify us within 48 hours of delivery.

  • Incorrect Item Received: If you receive an item different from what was ordered, please contact us immediately upon receipt.

How to Request a Claim

To file a claim for a damaged or incorrect order, reach out to our support team via our Contact Page with:

  1. Your Order Number.

  2. Clear photos or videos of the damaged product, batch number, and original packaging.

Approved claims will be issued a replacement or store credit. Original shipping charges are non-refundable.

3. Order Cancellations

  • Orders can only be canceled before they enter the fulfillment/dispatch stage.

  • Once a tracking number has been generated, the order is considered final and cannot be modified or canceled.